CUSTOMER QUESTIONS

 
 

How can I purchase your artwork?

There are 3 ways to make my original artwork yours! You can check out the paintings currently available in the Webshop, schedule a Private Appointment (via video chat for a truly personal experience with my paintings tailored to your space) or you can commission a custom painting tailored specially to the colors & energy of you + your home. 

For the latest news on exhibitions, online events and new art collections, sign up for my Newsletter below. 

What is an art commission? 

Commissions are the most personal experience I have with my art collectors. We will collaborate to create a painting in the exact size, colors and feeling for your unique space. 

If you like my style of artwork but a painting you love already sold, commissioning is a great option. Or perhaps you'd like to adjust the size / colors of a painting in my Webshop. 

How do I start the commission process?

Once I receive your brief inquiry form, I will walk you through a very simple & fun process. No obligations until we agree on a design, then only a 50% deposit is needed. 

Can you help me visualize your painting in my home?

Absolutely!  Please take a photo of your room with good lighting and send it to jenna@jennawebbart.com.  I will digitally place the painting onto your blank wall for you to preview.

If I fall in love with a painting, will you hold it for me while I save up?

Yes, I offer flexible payment plans exactly for this reason!  When you begin your payment plan I mark the painting as sold. You receive the artwork when your payments are complete.

How do I start a payment plan?

Email me at jenna@jennawebbart.com about your new painting and I’ll set up a plan that makes sense for you.  Contact me ASAP to call dibs on your artwork now. The great thing about originals artwork is, there is only one!

How are your paintings finished? Do I need special glass in my frame?

All original works are sealed with at least 3 coats of protective varnish to protect from light and dust, and finished with multiple coats of UV protectant.  Works on paper should be carefully removed and immediately hung behind glass for safekeeping. 

UV protectant eliminates the need for any expensive specialty glass (such as museum glass). Therefore, my framed works on paper are safe behind regular glass!

© Copyright 2018 Jenna Webb Art

All images, paintings, products and content on www.jennawebbart.com and affiliated social media platforms are property of Jenna Webb Art. No resale or reproduction rights are transferred with purchase.

 

US Shipping

Shipping within the continental US will be calculated at checkout. 

My art comes in premium packaging and is delivered with tracking ID. Customer signature will be required for your satisfaction and security. 

Worldwide Shipping Available

Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes. For a shipping cost estimate, please contact me at jenna@jennawebbart.com. 

Returns

All sales are final. Exceptions are made in case of any damage incurred during shipping. If this happens, please contact us within 3 days of receiving your artwork to discuss solutions.

Further Questions

Please let me know how I can help! Contact me directly at jenna@jennawebbart.com. 


Website Navigation and Newsletter

 
 

Newsletter Troubleshooting - Magic Passwords

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What Is www.jennawebbart.com/magic?

A special page for my Subscribers where I secretly share art goodies and exclusives all year long! Enter your Magic Password here!

Where can I share my customer service experience?

 

Each customer experience is very important to me and I'd love to hear from you. Please email me your thoughts and feedback directly here, thank you! 

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